Shipping Delivery Guide
Postage terms and conditions apply to all orders received. All purchase orders are posted by Australia Post, Australia Wide to a destination of your choice.
The time taken for your order to arrive will typically be as per the Australia Post Guidelines. Please Note: If you live in the country, outside the metro area, also included regional areas including Western Australia addresses your delivery time will be longer.
Please insure that you the customer have provided your correct shipping address details to avoid postage loss and delays. Options are available for you the customer to have your order shipped by ‘Express or Regular’ postage is set out below.
Combining Postage Costs
Combine postage, for multiple purchases which makes the postage cost less expensive. For orders placed the checkout system will automatically calculate the cost to achieve postage to the cheapest way possible.
If payment is made by Bank Deposit once payment is showing in our account you will receive an email from us to let you know that we have received your payment and when your order will be sent out. Another email sent will notify you with your tracking number details with Australia Post.
Please ensure to make sure you put your right email address when you fill out your details in our shopping cart to be sure to get these important emails from us. If you have not received an email please check your spam box as it may go there if we are not in your contacts.
Packing Of Orders
All orders are packed securely and professionally wrapped in bubble wrap, placed into a packing box and secured with tape to keep the item safe for their arrival. In the event of a damaged item which is very rare, should this unfortunately happen to you,please contact us we will work out the best course of action.
How To Track You Order
Click here to TRACK MY ORDER click-through link for orders posted with ‘Australia Post’.
Regular Postage 500gm Satchel
Please allow between 1 to 6 business days for normal postage. Return customers orders are sent in a 500 grams satchel, the reason for this is because you will receive fresh record sheets only and bottle / bottles and they don’t have the big A4 size printed book. A tracking number is provided once your order has been shipped please check your junk box if you have not receive it.
Regular Postage Satchel 3kg
Please allow between 1 to 6 Business Days for normal postage. All orders except the return customers deals will have their orders sent in a 3 kilo satchel due to the A4 size printed book and the box. This comes with tracking provided to you by Australia Post to keep track of where your order is.
Regular Postage 5kg Satchel
Please allow between 1 to 6 business days for normal postage. This comes with tracking provided to you by Australia post to keep track of where your order is.
Express Postage 500gm Satchel
Guaranteed next day delivery express postage and comes with tracking provided to you by Australia post to keep track of where your order is.
Express Delivery next business day delivery is available to customers who are located in the Australian CBD. If you have any concerns please check the Australian postcode to see if you live in the qualifying area.
If you are in hurry and need your order as soon as possible we do recommend you select the Express Postage option in the shopping checkout to insure you receive your order quickly after it was posted out to you.
Express Postage Satchel 3kg
Guaranteed next day delivery Express Postage is within the Express Post Delivery Network area only. If you are posting to Western Australia in some remote area your order may take several days longer.
This comes with tracking provided to you by Australia Post to keep track of where your order is in its destination. If you are in a hurry and need your order as soon as possible we do recommend you select the Express Postage option.
Express Satchel 5kg Satchel
Guaranteed next day delivery express postage and comes with tracking provided to you by Australia post to keep track of where the status of where your order currently is. If you are in hurry and need your order as soon as possible we do recommend you select the Express postage option in the shopping checkout system.
Do you want peace of mind signature on delivery?
- Postage terms are follows: We are NOT responsible for loss of your order if you have not selected the resisted option available.
- It is highly recommended to use the option of registered post for peace of mind
- Want to know your item has been delivered and signed for? The person collecting will need to produce some id a signature of the recipient will be produced once the item has been delivered use the registered option in the checkout process.
Recommended Signature on Delivery is an available Option For Normal Regular Post or Express Satchels. This option is available in the check out process. Price: $2.95
Postage Terms for Orders Dispatch Time
Orders received Monday to Friday are shipped as soon as payment clears generally the same day or the next business day. Delivery delays may be experienced during Public Holidays and during the peak Christmas period.
What to do if you have not received your item.
If you have not received your order within the expected time, please check first around your front door and then check with your local Post Office. We often find orders have been taken back to the nearest post office. If you need further assistance please contact us we will be happy to assist.